an Outside In - Inside Out approach
Solutionography is a boutique consulting agency that aims to help companies and organizations solve their problems using various methodologies. With a mixture of design thinking and human centric problem solving, we have come up with the . . .
Outside In / Inside Out Approach
Our clients want meaningful and sustainable success, and they cannot always do that on their own. They need a new perspective - that is where Solutionography comes in.
Solutionography works with organizations who . . .
are looking to:
improve and innovate current services
identify and address quality and productivity gaps
develop, test and implement effective strategies
a comprehensive and accessible way to tackle challenges
to discover and implement levers that move in postive directions
be more human-centric in thier transformation and innovation
. . . the experience of your customers; the people and factors affecting their experience. Bring to life a complete view of the current situation by combining an understanding of goals, priorities and challenges.
. . . new concepts or experiences. Be clear about the potential of an opportunity and prioritize your goals. Build new concepts from customers insights and experiences. Develop innovative and creative ways to deliver or create entirely new services.
. . . defines both the future experience and functional delivery. Customers and staff need to be involved with prototyping and pilots to better understand the consequence of the new concepts. Prove the concept before you commit to implementing it.
. . . an actual functioning solution that involves activities, from implementing new systems to changing processes and procedures. Ensure the direction and quality of the service through implementation.
. . . the delivery organization to adopt the new service while creating the important functional aspects of a solution. Work with the teams from management to frontline staff to ensure they understand and buy in to the solution, as well as being extremely capable in the delivery.
. . . the ongoing activity as market, technical, and other factors evolve. Ensure the quality of the customer experience is maintained while changes are implemented. Manage through the challenge with clearly defined customer experience tools and metrics.